محتويات الصفحة
Job Description:
1. The purpose of this role is to manage operational activities relating to concentrate and beverage base supply from one primary supply plant and to provide service requirements to our bottling partners and Business Units, ensuring on time and in full supply of products to customers, liaising with the internal Stakeholders (Quality/ Planning/Productions and logistics) to ensure smooth execution from order placement through to Delivery. In some cases, the customer account specialist will have responsibility for managing supply from multiple supply locations in support of the one face to the customer strategy.
2. Responsible for the engagement with the customer and have the ability to represent the customers’ requirements within the plant. Collaborating with the customer on their demands and ensuring that issues, escalations and complaints are dealt with in a timely and professional manner.
3. Additionally, the Customer Account Specialist will be responsible to support and work closely with the Customer Service Manager and the Customer Relationship Manager (CRM) for the plant in developing these relationships, identifying and implementing end-to-end Supply Chain Solutions and improvements that maximise value to the system.
Responsibilities:
- Provides coordination and team lead support to the CS team activities on a day to day basis and provides detailed feedback to the CS manager at an agreed upon frequency to support performance reviews and employee feedback.(30%)
- Provides back up to the CS Manager when required, provides ongoing support to the CS team in terms of issue resolution, complaints and / or follow up required within the plant. Is the CS champion on the site in leading and influencing the related routines and interactions required with plant teams to deliver the day to day customer needs, manage customer issues and implement relevant corrective actions. (20%)
- Participates in the local plant routines and meetings on behalf of the CS teams such as Morning Huddles, OTIF, Complaints and MRB. (10%)
- Managers the CS processes across the Shared Services organisation identifies priority areas for improvement, leads the design and implementation of new and standardized streamlined processes to optimize how activities are managed while improving the service provided to customers.(15%)
- Owns a specific Shared Services Metrics, Business Analytics in support of CS or the continuous monitoring of our Customer Experienced in Shared Services. Develops detailed plans, objectives and routines to support the delivery the Customer ideal state vision for CS rewiring. (10%)
- Develops an IT multiyear automation roadmap for Shared Service. Lead work with CS and other functions and stakeholders such as IT, Finance and OE to identify specific opportunities for automation of CS transactions, processes and activities. Develops and presents business justification, budget project and resource plans for approval. Manage implementation to agreed plans and budget including plans for developing capabilities, documented work procedures and training materials as required. (10%)
- Shares & formalizes all the knowledge gained to support the development of Shared Services East and CS capabilities & service. (5%)
Requirements:
Skills:
- Analytical Skill,
- Collaboration,
- Communication,
- Computer Literacy,
- Customer Service,
- KO System Understanding,
- Presentations,
- Problem Analysis,
- Problem Solving,
- Project Management,
- Supply Chain,
- Time Management,
- Understands the operational fundamentals of Bottling System
Job Details:
Job/ Career : Customer Accounts Specialist
Location: Cairo, Egypt
Company: Coca-Cola
Contract Type: Full time
Company: Coca-Cola
Contract Type: Full time
Posting date: 22-3-2021
Closing date: 30-3-2021
المختصر المفيد
الوظيفة ( اخصائي حسابات العملاء فى شركة كوكا كولا) ومتطلبات الوظيفة كالتالى:
المهارات:
- المهارات التحليلية،
- التعاون،
- الاتصالات،
- محو الأمية الحاسوبية ،
- خدمة الزبائن،
- فهم نظام KO ،
- العروض التقديمية ،
- تحليل المشكلة،
- حل المشاكل،
- ادارة مشروع،
- الموردين،
- إدارة الوقت،
- فهم الأساسيات التشغيلية لنظام التعبئة
- للمزيد من المعلومات عن الوظيفة >>> نص الإعلان هو الإنجليزى فوق وفيه تفاصيل أكثر
- للتسجيل فى الوظيفة >>> اضغط على زر( التسجيل الآن) بالأسفل
- لزيارة إعلان الوظيفة على الموقع الرسمى للشركة >>> اضغط على زر( التسجيل الآن) بالأسفل
-لمعرفة المزيد من المعلومات عن الشركة >>> اضغط على زر (صفحة المعلومات) بالأسفل
كارت ببعض المعلومات عن شركة كوكا كولا :
شركة كوكا كولا (وتعرف بالإنجليزية ب : Coca-Cola ) هي شركة أمريكية متعددة الجنسيات تعمل فى مجال تصنيع المشروبات الغير كحولية ..........( لمعرفة المزيد عن الشركة زوروا صفحة المعلومات بالاسفل )
المقر الرئيسى : أتلانتا - جورجيا الولايات المتحدة
العنوان الرئيسى فى مصر : القاهرة
العنوان الرئيسى فى مصر : القاهرة
مواقع التواصل الاجتماعى الخاصة بهم :
لزيارة الموقع الرسمى للشركة - اضغط على :
للتسجيل فى الوظيفة , اضغط على :
