Job Description:
The post holder will be line managed by Regional Head of Contact Centre Operations and will manage an in house/ contact centre handling calls, emails social media and web chat interactions for countries such as Egypt , Lebanon, Iraq and Syria with the view to expand the portfolio of geographies serviced, while providing a high level of customer service and fantastic customer experience for British Council customers.
The MENA (Middle East North Africa) Customer Service Strategy aims to centralise our contact centres into hubs across the region to enable us to improve our customer service by standardising our services to match required global standards which will result in improved efficiency, quality and sales.
In MENA we aim to significantly increase our teaching and exams business over the next few years in the face of increased competition and with the current change programmes focusing intro sales, we consider our contact centre a key channel in which we would be able to convert callers into qualified leads to register with us, in addition of providing a high level of after sales service.
Role Purpose
- To improve quality of customer experiences in MENA through managing our Inhouse Contact Centre through a range of contact channels. (Phone, Email, Social Media. and Live Chat)
- To enable the British Council to meet and exceed the standards set and ensure increase of sales and quality of service across multiple product lines
If you are interested in this vacancy, kindly submit your application by 24 August 2019.
For more information about the job requirements, British Council core skills and behaviours, kindly refer to the documents attached below;
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Job Details:
Job/ Career : Regional Contact Center Manager MENA
Region: Middle East North Africa (MENA)
Primary Location: Cairo , Egypt
Job Category: Customer Services
Pay Band: Locally appointed Grade G
Job Posting: 08/08/2019
Closing date: 24 August 2019
Salary: 12,500 (net) plus benefits
Learn More about British Council :
المجلس الثقافي البريطاني هو المنظمة الدولية البريطانية للعلاقات الثقافية والفرص التعليمية, يخلق المجلس نخلق المعرفة والتفاهم الودي بين شعب المملكة المتحدة والبلدان الأخرى ...........( لمعرفة المزيد عن زورونا من خلال Meetup بالاسفل )
المقر الرئيسى : لندن، المملكة المتحدة
مواقع التواصل الاجتماعى الخاصة بهم :
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